Help Center

Alan Meds is a personalized telehealth platform designed to help you achieve your wellness goals on your terms. We specialize in offering effective, science-backed solutions, including prescription medications like GLP-1s, to support your health journey. Our service provides a simple, end-to-end experience, from online screening and telehealth evaluations with licensed doctors to medication fulfillment through accredited pharmacies. With ongoing support and personalized wellness resources, Alan Meds makes it easy and convenient to take control of your health—all for one affordable monthly price.

Alan Meds is open to everyone regardless of gender. To use Alan Meds, you must be:
• 18 years of age or older.
• Qualified for weight management treatment based on the professional assessment of our doctors.
• Be located in one of the states we service.

Alan works in 3 simple steps:
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1. Complete our online application to help us learn about you and your goals. If you qualify, you'll be able to sign up for our program.
2. Complete a detailed medical intake for review by a board-certified doctor through our platform who will recommend a personalized care plan based on your goals.
3. If medically appropriate, receive your medication in the mail (depending on your provider’s decision). You’ll also be able to fulfill a prescription outside of Alan Meds while continuing to use our service to track progress with your provider each month.

No, Alan Meds supplements your primary healthcare and does not replace it. We recommend keeping your primary care provider (PCP) and other medical professionals informed about your weight management program for a holistic health approach.

Weight loss varies based on a number of factors related to your health. Your doctor will work with you to track progress each month.

Prices vary depending on the specific program and treatment options that best suit your needs. You’ll see all costs displayed clearly up-front before submitting payment, and there are no hidden charges. We've worked to keep our programs as affordable and accessible as possible.

We understand that navigating payment options can be a hassle. At Alan Meds, while we don’t accept insurance, we’ve worked hard to make our program affordable. We're committed to providing you with quality care that’s both effective and economical. However, you may be eligible for reimbursement via your FSA or HSA provider.

Both FSAs (Flexible Savings Accounts) and HSAs (Health Savings Accounts) allow you to set aside pre-taxed dollars from your paycheck to use for eligible medical expenses.

The full amount of your medical expenses are eligible for reimbursement. Exactly how much you get reimbursed depends on funds available in your FSA (Flexible Savings Account) and HSA (Health Savings Account). Please follow the guidelines and terms/conditions of your specific plan.

The average savings is 30% based on average state and federal tax rates.

We do not accept HSA/FSA cards at checkout, however, we provide detailed receipts post-purchase that you can submit directly for reimbursement.Alan customers can visit the "My Orders" tab in your portal to find your receipt (link here). From there, you can download your receipt and follow your HSA/FSA provider's reimbursement instructions.

If you need assistance with your receipt or documentation, please contact our customer care team at help@alanmeds.com.

We understand that navigating payment options can be a hassle. At Alan Meds, while we don’t accept insurance, HSAs, HRAs, or FSAs, we’ve worked hard to make our program affordable. We're committed to providing you with quality care that’s both effective and economical.

All doctors on the Alan Meds platform are board certified and have deep experience in their treatment verticals, including weight management. We strive to connect people with doctors ASAP and therefore cannot say who exactly your doctor will be until you sign up. After that, you’ll get introduced to your doctor including a full bio.

Your prescription will be filled at a pharmacy Alan Meds works with directly or you can take your prescription to a licensed pharmacy of your choosing. Please note, if you use a pharmacy outside of the list that Alan offers, you will have to pay the price charged by the pharmacy you choose.

Payment is collected upfront to secure your appointment with a provider who can prescribe medication, as medically appropriate. We offer a 100% money-back guarantee for our clients who are not good candidates for their selected treatment program.

Compounding is the process of creating a medication that’s tailored to the needs of an individual patient. For example, some patients may need a medication in liquid form when the FDA-approved drug comes in a tablet. Additionally, a pharmacy can compound medications of FDA-approved drugs that are listed on the FDA’s shortage list.

Compounded drugs are prepared by state-licensed compounding pharmacies that meet federal and state requirements, including quality standards. When compounding in compliance with federal and state law, compounded drugs are not subject to FDA approval and are not evaluated for safety or efficacy. See here for a detailed compounded semaglutide guide.

Compounded medications through Alan Meds' partner pharmacies undergo rigorous manufacturing processes and quality assurance measures. Each batch of products undergoes testing for sterility and potency. Our pharmacy partners also conduct quality audits on FDA registered API vendors to ensure the quality of the ingredients.

GLP-1 medication can take several weeks to be effective. Each batch of medication is tested by our pharmacy partners to ensure it meets criteria and is dosed accurately. In terms of dosing, we follow the same dosing titration schedule as name brand medications (like Ozempic® & Wegovy®). If you have specific questions about your dosage or dosage amount, we encourage you to reach out directly via the Alan Meds portal!

Compounded medications are not the same as a generic version. Generic versions of medications generally require the manufacturer to apply for FDA-approval by establishing that the generic is bio-equivalent to the brand name drug. Compounded medications are not FDA-approved and are compounded only pursuant to a specific prescription or if a drug is listed on the FDA’s shortage list by a compounding pharmacy with the right facility and environment to comply with applicable state and federal rules required prior to dispensing a compounded medication.

We serve the following states for compounded semaglutide orders:
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Alabama
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
District of Columbia
Florida
Georgia
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Maine
Maryland
Massachusetts
Michigan
Minnesota
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming


If you do not reside in one of these states, we are currently unable to serve you. However, we are actively working to expand our services to more states.

In most cases, your medication should remain safe and effective, even if exposed to warm conditions during shipping. Studies have shown that compounded GLP-1 medication injections typically remain stable when exposed to temperatures as high as 104°F (40°C) for up to three days. If your vials feel warm to the touch upon arrival, they can usually still be used as long as you promptly refrigerate them at 36-46°F (2-8°C) once received.

However, if your medication arrives hot to the touch or you have any concerns about its condition, please contact us immediately. We will assess the situation and, if necessary, replace your medication at no additional cost to ensure your treatment remains safe and effective. Please note that while we take every precaution to ensure the safe delivery of your medication, we cannot guarantee that it will not be exposed to extreme temperatures during shipping due to factors beyond our control, such as weather conditions or carrier delays.

Your health and satisfaction are our top priorities. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team at help@alanmeds.com.

When you signup, you will be charged for your first month. If you are not approved for medication by your doctor, you will automatically receive a full refund.

After your program begins, you’ll be automatically charged each month to continue receiving medication. The specific date for your next order can be viewed in the customer portal which you can login to at alanmeds.com/login.

To prevent any interruptions in your program, we schedule billing three weeks after your delivery each month. This ensures you will have time to complete your monthly medical check-in and gives the pharmacy sufficient time to prepare and ship your medication. We strive to maintain this schedule to support the effectiveness of your program.

Yes, you can cancel based on the terms you signed up for. To ensure a smooth process, kindly pause or cancel your order before finishing your medical intake by reaching out to help@alanmeds.com. Unfortunately, we're unable to cancel orders once the medical review is submitted and processing is underway, and you'll be responsible for the charges associated with these orders.

For more details, please review our refund policy.

We offer both no-commitment, cancel-anytime plans and longer commitment options at discounted pricing, giving you the flexibility to choose what works best for your wellness goals. While we hope to earn your trust and support your weight management journey, you can cancel anytime based on the commitment terms of your current plan. We’re here to help you achieve lasting results on your terms!

Semaglutide:
Providers on the Alan Meds platform may prescribe up to 2.5 mg/week (as medically appropriate). If the dose prescribed is above 1 mg/week, your initial month will increase by $100.

‍Tirzepatide:
Providers on the Alan Meds platform may prescribe up to 15 mg/week (as medically appropriate). If the dose prescribed is above 5 mg/week, your initial month will increase by $100. 

Please contact help@alanmeds.com with specific questions.

Unfortunately we cannot issue refunds or accept returns of prescription products for reuse or resale, and all sales are final.

However, if you feel we have made an error in the filling of your prescription, please contact us help@alanmeds.com